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未付款询盘回复：
Dear ___,
we have got your order of......
The bag you order is one of the hot items from my store and it is made of high quality leather. But the order seems unpaid. If there's anything I can help with the price or size etc.
When the payment is finish, I can stock up the item and get it ready for shipping.
If any further questions, please feel free to contact with us.
Thanks
Best Regards
已付款订单的回复：
I am very glad to hear from you. The biggest size we have is 39. And this shoes is little bigger in size. So I think 39 will fit.
If you have any other questions, Please feel free let me know.
We are looking forward to getting your early reply.
客户投诉产品质量有问题
Dear customer,
I received the boots but I can't sell them because the Gucci bo_ was ripped up if you can't secure the packages better than that then you will not be hearing from me again!
Dear friend,
I am very sorry to hear that. The damage must happened during transportation. I usually make sure everything is in good condition before shipping products out. I make sure giving you more discounts to make up when you buy from me ne_t time. Thanks for your understanding.
订单完成
I am very happy to see that you have received the items. Thanks for your support. I hope you satisfy with the item and looking forward to do more business in the future with you.
we had your enclosed drawings of 5 types of machines in your letter feb. 2, . would you please inform us by return of the price, discounts, terms of payment and the time when you can deliver them. if your quotations are suitable and the quality proves good, we’ll be pleased to invite your representative over for detailed discussion.
我方收到贵方2月2日函及随函所附有关5种机械的图纸。
请函报有关机械的价格、折扣、付款方式及最早的交货时间。
如果报价合理并能证明质量优秀，我方将邀请贵方的代表过来详谈。
我们已向该公司提出询价( 询盘 )。
we addressed our inquiry to the firm。
对该公司的询价信，我们已经回复。
we answered the inquiry received from the firm。
我公司已收到，该公司关于这类商品的 询盘 。
we have an inquiry for the goods received from the firm。
我们已邀请客户对该商品提出询价。
we invited inquiries for the goods from the customers。
敬请将贵公司的进口商品目录寄来为荷。
will you please let us have a list of items that are imported by you。
如能得到贵方特殊的询价，则甚为感谢。
we shall be glad to have your specific inquiry。
敬请惠寄报价单和样品可否? 请酌。
would you care to send us some samples with the quotations。
由于这一次订购是合同的组成部分，请提供最好的条件。
please put us on your best terms，as this order forms part of a contract。
请告知以现金支付的优惠条款和折扣比例。
please state your best terms and discount for cash。
由于打折扣，请告知最好的装货(船)条件。
please put us on your very best shipping terms as regards discount。
请告知该商品的价格和质量。
please let us have information as to the price and quality of the goods。
请对日本生产的合成纤维的制品，如尼龙、维尼龙、莎纶等报最低价格。
please quote us your lowest price for sundry goods，including synthetic fiber good，including synthetic fiber goods，such as nylon，vinylon，and saran made in japan。
敬请告知该货以现金支付的最低价格。
kindly favour us with the lowest cash price for the goods。
敬请告知贵公司可供应的上等砂糖的数量和价格。
kindly let us know at what price you are able to deliver quantities of best refined sugar。
请报德克萨斯州产中等棉花50包、11月份交货的最低价格是多少?
at what lowest price can you quote for 50 bales middling texas cotton for november?
请报10英担、一级软木(瓶)塞的最低价格。
please quote us the lowest price for ten cork。
请对上述产品报运至我方工厂交货的最低价格。
we shall be obliged by a quotation of your lowest price for the said goods free delivered at our works。
请贵方惠寄商品目录并报价、谢谢。
i shall be glad if you will send me your catalogue together with quotations。
请对该商品报最低价。
please quote us your lowest prices for the goods。
贵公司7月1日来函就该商品优惠条件的 询盘 敬悉。
we have received your letter of july 1，enquiring about the best terms of the goods。
如收到贵司对机械产品的询价，我们将甚表谢意。
we shall be pleased to receive your enquiries for the machineries。
如能告知该商品的详细情况，则不胜感谢。
we would appreciate receiving details regarding the commodities。
如您能告知该商品的现行价格，将不胜感谢。
we would appreciate it if you will please let us know the ruling prices of the goods。
Dear ,
I received the boots but I can't sell them because the Gucci box was ripped up if you can't secure the packages better than that then you will not be hearing from me again!
I am very sorry to hear that. The damage must happened during transportation. I usually make sure everything is in good condition before shipping products out. I make sure giving you more discounts to make up when you buy from me next time. Thanks for your understanding.
商务指南 >商务资源 >商务文本 >商务信函栏目
(1)询价函的概念
询价，是由买方向卖方就某项商品交易条件提出的询问，询价目的是请对方报价．询价对交易双方都没有法律上的约束力。
(2)询价函的结构及写作方法
询价函可以向卖主索要主要商品目录本、价目单、商品样品、样本等，也可以用发询价单或订单的方式询问某项商品的具体情况。
询价函例文1
询价函
×××先生：
我公司对贵厂生产的绿茶感兴趣，需订购君山毛尖茶。品质：一级。规格：每包100克。望责厂能就下列条件报价：
l.单价。
2.交货日期，
3.结算方式。
如果贵方报价合理，且能给予最惠折扣，我公司将考虑大批量订货。
希速见复。
××副食品公司
×年×月×日
询价函例文2
××公司：
请贵方给我方寄来按照所附明细提供零件的报价一式三份。
请按明细单所列各项在报价中注明品名全称、型号、技术规格、材质、价格和重量，并请注明可能的交货期和按立方米计算的总交货量。
亦请分别注明包装费和运输费。
请贵方告知我方寄出报价的尽可能准确的日期。
如贵方因故不能提出报价，请贵方尽快回信告知我方，我方将十分感谢。
预致谢意。
××公司 ×先生
Dear__________,
Thank you for your inquiry dated __________regarding__________.
Please find the detailed product information as follows:
Product Description: __________
Specifications: __________
Packaging: __________
Price: __________
Payment terms: __________
We look forward to hearing from you soon and processing your first order.
Sincerely,
__________
Write an inquiry letter to ask for more information concerning a product, service or other information about a product or service. These letters are often written in response to an advertisement that we have seen in the paper, a magazine, a commercial on television when we are interested in purchasing a product, but would like more information before making a decision. Inquiries are also written to ask for business contact information to develop new business. For further types of business letters use this guide to different types of business letters to refine your skills for specific business purposes such as making inquiries, adjusting claims, writing cover letters and more.
撰写询盘信用来咨询关于产品，服务或者其它同产品或服务相关的信息。这些信件经常是在在报纸、杂志和商业广告上看到自己感兴趣想要购买的产品之后而做出的反应，但我们希望在做决定前了解相关产品的更多信息。询盘信也可以用于寻求业务联系信息来发展新业务。用以下准则撰写不同类型的商业信件，为具体的商业目的来改善你的书写技巧。例如：询问信息，调整索赔，书写附函等等。
Remember to place your or your company's address at the top of the letter (or use your company's letterhead) followed by the address of the company you are writing to. The date can either be placed double spaced down or to the right.
记住把你的住址或者公司的地址写在信件的抬头(或者使用公司印有抬头的信笺)，紧随你要寄往的公司的地址的下面。写信日期既可以写在随后空两行下面或者写在右边。
Important Language to Remember
重要的语言表达
The Start: Dear Sir or Madam
开头：亲爱的先生/女生
To Whom It May Concern - (very formal as you do not know the person to whom you are writing)
敬启者(非常正式的表达，用于你不知道对方收件人的身份的时候)
Giving Reference: With reference to your advertisement (ad) in...
参考背景信息：关于贵公司在……上的广告……
Regarding your advertisement (ad) in ...
关于贵公司在……上的广告
Requesting a Catalog, Brochure, Etc.: After the reference, add a comma and continue - ... , would (Could) you please send me ...
需要目录，产品小册子等等：在写完参考背景信息后，加一个逗号，继续写……麻烦你们能发送给我……
Requesting Further Information: I would also like to know ...
询问更多信息：我想知道….
Could you tell me whether ...
你能告诉我是否……
Signature: Yours faithfully - (very formal as you do not know the person to whom you are writing)
签名：祝愿一切顺利(给不知姓名者的正式信件的结尾客套语)
An Example Letter
信函模板
Kenneth Beare
2520 Visita Avenue
Olympia, WA 98501
Jackson Brothers
3487 23rd Street
New York, NY 1
September 12, 2000
To Whom It May Concern:
With reference to your advertisement in yesterday's New York Times, could you please send me a copy of your latest catalog. I would also like to know if it is possible to makepurchases online.
Yours faithfully
(Signature)
Administrative Director
English Learners & Company
肯尼斯 贝尔
2520 Visita大道
奥林匹亚 华盛顿州98501
杰克森兄弟
3457 第23条街
纽约，纽约12009
209月12号
敬启者：
Kiddie Korner，Inc. March 2nd，2000 Datex Trading Co. Ltd. Lianfang building 666 Huayuan Avenue Dalian，Liaoning China
Dear Sir or Madam，
We were impressed by the selection of sweaters that were displayed on your stand at the Menswear Exhibition that was held in Chicago last month.
We are a large chain of retailers and looking for a manufacturer who could supplyus with a wide range of sweaters for the teenage market.
As we usually place very large orders，we would expect a quantity discount in addition to a 20% trade discount off net list prices，and our terms of payment are normally 30 days bill of exchange，documents against payment.
If these conditions interest you，and you can meet orders of over 1000 garments at one time，please send us your current catalogue and hope to hear from you soon.
Yours faithfully，
Fred Johns
China Trade Manager
询盘函电文1询服务范围
询问协作事宜
我方的一家客户，为制造____，希望在工程、采办及设计管理方面获得你方的协作。关于其产量，加工能力以及其它主要数据，将在以后适当时机奉告。现请概括告知你方服务的范围，以及以何种手续处理这一询价。收到你方回音后，我方将再与客户会同研究，以确定下一步行动。
询盘函电范文2催问报价单
催问报价单
我方___年___月___日第___号函,曾请你报来___价格。如果你方尚未发出此项报价单，则请尽快航寄。事实上，我方现已收到其他供货人的报价单数份。出于对你方的考虑，请速报，以免失去机会。
正如你们所知，我国正在调整中西部发展战略。如贵方能利用这一时机，为双方的合作铺平道路，则我们之间的贸易前景将是十分广阔的。
询盘函电范文3请寄商品目录
从你方3月1日来函中获悉你们是中国棉布出口商并希望与我公司直接建立业务关系，此点正与我们的愿望不谋而合。
目前，我们对印花布感兴趣，惠请航寄该商品目录册、样本及一切必要情况，以便熟悉其布料及工艺；同时，还请贵方报给含佣金5%的拉各斯到岸价最低价，并述明最早船期。
如你方价格有竞争性且交货可接受，我即向你方拟订大宗货物。
如蒙早复，不胜感激。
询盘函电范文4请报最低价
盒式磁带录音机
感谢贵公司愿同我建立业务关系的良好愿望。目前，我们对上述商品感兴趣，并打算向你们订购500台。由于此地价廉物美的磁带录音机销路好，请报最低价，并将最新商品小册子和样品寄来。希尽快答复。
Dear XXX,
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