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Dear Sir:
With reference to our order No. W98, the 120 computer sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged.
The packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question. We unpacked the computer sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.
We shall be glad if you will replace all 20 sets as soon as possible. Meanwhile, we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensation.
Yours sincerely,
Li Ming
Dear XX/To Whom It May Concern，
I am xxx who…。 I am writing to express my dissatisfaction/disappointment about…（投诉信）。 具体事由。
To improve the situation， it is advisable for you to take the following measures。To begin with，…细节一； Moreover， …细节二。
We trust that you will now consider this matter seriously and make an effort to prevent the recurrence of this kind。
Yours sincerely，
假设你是李华，你在5月2日去一家商店买衣服。当你请一个王姓服务员帮你找适合你的型号的衣服时，她以忙为借口让你自我找，你说你找不到才来让她帮忙，她说你找不到就说明没有。你对这位服务员的服务态度十分不满，并写信向该商店的销售经理投诉该服务员。
注意：1、词数120左右；2、信的开头和结尾已为你写好，但不计入总词数；3、可适当增加细节，以使行文连贯。
范文：
May 5，
Dear Sales Manager，
This letter is a plaint concerning the actions of one of your salespersons。 On Tuesday， May 5， ， around 2 P。m。。， I went to your store to look for a T-shirt。 When I asked a salesperson， Ms。 Wang for help in finding my size， she informed me that she was busy and I would have to find one myself。 I explained that the reason why I came to her was that I couldn’t find one。 She then said in a rude tone that if I couldn’t find one， it meant that the store didn’t have it， and that I needed to look somewhere else。
I felt that Ms Wang was rude。 I hope that you will look into the matter: I shop frequently at your store and I look forward to a more pleasurable shopping experience next time。
A Letter to the University President about the Canteen Service on Campus
Dec。20 ，
Dear President ，
My name is Li Ming 。 I am a junior from the Civil Engineering School 。 I venture to write you a letter to make a plaint about the canteen service of our school 。
The focus of the plaint is the poor quality and high price of the food 。 On one hand ， the rice is very hard ， the steam bread is often cold ， and the vegetables are always overcooked 。 On the other hand ， the price of the food is so high that many poor students are burdened heavily 。 Under these circumstances ， I find it impossible for us students to fully concentrate on the study and enjoy the campus life 。
I will be very obliged if you can consider my plaint seriously 。 I do hope the service of the canteen will be much improved as soon as possible 。 Thank you for your time and kind consideration 。
Sincerely yours ，
With reference to our order No。 W 98， the 120 puter sets supplies to the above order were delivered the day before yesterday， but we regret that 20 sets were badly damaged。
The packages containing the puter sets appeared to be in good condition and we accepted and signed for them without question。 We unpacked the puter sets with care and can only assume that damage must be due to careless handling at some stage prior to packing。
We shall be glad if you will replace all 20 sets as soon as possible。 Meanwhile， we have put the damaged puter sets aside in case you need them to support a claim on your suppliers for pensation。
(Signature)
Dear Sir，
I am happy that the refrigerator we ordered last week has arrived on time。 But it is a great pity that we find there is something wrong with the refrigeration facilities。
After we used it for several days。 we found that food stored in the refrigerating partment turned bad quickly。 When we finally decided to take the temperature in it， we were surprised to find it was around 15℃， far from the standard temperture range from 0℃ to 9℃。
This problem has affected our normal life。 Would you please let me know whether or not you can send a repairman as soon as possible? I hope that my problem will get your kind consideration。
Yours faithfully，
Dear_____，
①I am ______（自我介绍）。 ②I feel bad to trouble you but I am afraid that I have to make a plaint about。
③The reason for my dissatisfaction is _____（总体介绍）。 ④In the first place，______（抱怨的第一个方面）。 ⑤In addition， ______ （抱怨的第二个方面）。 ⑥Under these circumstances， I find it_____（感觉） to _____（抱怨的方面给你带来的后果）。
⑦I appreciate it very much if you could _____（提出推荐和请求）， preferably ______（进一步的要求）， and I would like to have this matter settled by _____（设定解决事情最后期限）。 ⑧Thank you for your consideration and I will be looking forward to your reply。
Dear SirMadam，
Please send us a correction on part of our order WP-11。
All the items we ordered arrived in excellent condition except for one model。 It you refer to our original order (see the copy attached)， you will note that we requested your fluorescent desk-lamps， Model 606。 However， Model 608 reached us instead。 For details， please see the inspection certificate issued by the Tianjin Commodity Inspection Bureau。
Will you kindly take back those you sent out and substitute them with an equal quantity (120 items) of Model 606? We would appreciate your attention to this matter promptly。
Yours faithfully
School Polluted
No. 1 Middle School
March 5,
Dear Editor,
Our school lies at the foot of a mountain with a small river passing by. It used to look like a beautiful garden. There used to be green trees and all kinds of flowers in our school yard all year round.
But great changes have taken place since a chemical works was built near our school two years ago. It produces poisonous gases and pours a large amount of waste water into the river. The terrible pollution has done great harm to us students and teachers as well as to the surroundings.
It＇s time for us to take steps to protect our surroundings and prevent them from being polluted.
Yours ever,
Wang Hong
Dear Sir/Madm:
Thanks for your letter, from which we understand the situation. We are so sorry for our imperfect service,hope you could kindly forgive us. We look forward to serving you again.
with more satisfied service. Again please accept our sincere invitation and we will be waiting for your soon arrival.
with all our best regards and wishes!
yours,
生意不可能总是一帆风顺，不管企业多么细心、精心地处理业务往来，事故还是难以避免：货物可能送错了地方，可能在运输中受损或者延迟，等等，各种情况都可能发生。
当发生事故的时候，如果只是一些很快就能得到解决的小问题（比如保险、保证或是其他合同条款），一封日常投诉信就完全可以了。
由于这些小问题一般不会遭到对方的反对，日常投诉信只要清楚、明了、简要就行。下面是写日常投诉信所遵循的法则：
右上角：日期
左上角：称呼
正文：
第一段：表明自己的身份，说明写信目的`，因何事投诉何人或机构。
第二段：具体阐述投诉的内容和投诉的理由。
第三段：提出解决建议并期望尽快解决，表示感谢。
右下角：署名
1、开头就提出要求。
2、详细解释此要求的原因。
3、结尾要表示感谢对方的合作。
Dear_______，
I am ______ (自我介绍) 。I feel bad to trouble you but I am afraid that I have to make a plaint about_____。
The reason for my dissatisfaction is _______(总体介绍)。 In the first place，_______(抱怨的第一个方面)。 In addition， ___________(抱怨的第二个方面)。 Under these circumstances， I find it ________ (感觉)_______(抱怨的方面给你带来的后果)。
I appreciate it very much if you could _______(提出提议和请求)， preferably ______(进一步的要求)，and I would like to have this matter settled by ____(设定解决事情最终期限)。
Thank you for your consideration and I will be looking forward to your reply。
Yours sincerely
写投诉信应本着真实的原则，如实的反映情况，投诉信应包括以下几部分：
三、投诉的事实与理由。
四、具体赔偿要求。
五、与事实有关的证明材料，如合同、传真、机船车票、门票、凭证、发票等。
另外，投诉者应该按照被投诉者数提出诉状副本，并依法在投诉过程中提供新证据。旅游投诉是保护自身合法利益的手段，是旅游管理机关处理旅游质量等问题的行为。
投诉信基本特征是反映问题，诉说原由，目的是解决问题。写投诉信形式可以不拘一格，但反映问题时一定要把真实情况说出来，尽可能让人一看就明白。
第一，基本要素一个都不要少，一个都不要假。基本要素主要包括时间、地点、人物、事件、联系方式等，简单来说就是什么人什么时候在哪里遇到什么事情为什么没有解决，哪些问题需要报社提供帮助。联系方式包括投诉人和被投诉人的详细地址、电话、传真号码等。
第二，重点要突出，篇幅不宜长。投诉的内容要突出重点，尽量简明扼要，最好是在一至两页纸的篇幅内，把最想说的话说出来，让人一目了然。儋州市一位中学生投诉学校乱收费问题，她只用了不到100字的篇幅，另附一张收费单据(复印件)就把情况反映清楚了。
第三，尽可能提供证据，让人觉得你在理。投诉时最好提供足够的证据，让人觉得你投诉的内容真实可靠可信，更容易促进解决问题。通常在信中附寄的证据有：各种单据、证件、合同(协议)书、批文(批字、签字)、判决(裁定、鉴定)书等等。注意：邮寄或传真时只用复印件，原件自己保存好。
第四，注意时效，及早投诉。有好多事情是受时间限制的，如果超过规定期限(比如合同规定的期限、法律规定的时效)，再行投诉有关部门依法可以不予受理。所以投诉要及早，要讲究时效。
Sunny Company
34 Zhongcheng Road
Jinlian Building
Shanghai
September 12， 2001
Sales manager
Elegance Clothing Company
45 West Street， Nanjing
Jiangsu Province
Dear Mr。 Chang:
On September 10， our order for 280 womens cotton sweaters was duly received， but we regret to say that 40 cotton sweaters in white color were seriously soiled。
We had the case investigated immediately， and the result shows the damage was due to improper packing， for which the suppliers are definitely responsible。
Needless to say， we have suffered a great loss from this， as we cannot sell the sweaters in this condition to our customers。 We ask you to conduct investigation at your end and reply to us。
Sincerely yours，
Sunny Lee
Manager
投诉信
Directions: Write a letter of complaint according to the following situation: You bought an air conditioner in Sun Appliance and had it installed the other day, but you found that the fan made too much noise when the machine operated. You demand the store to send a representative to check it up.
Write your letter in no less than 150 words. Do not sign your own name at the end of the letter; use Li Ming instead. You do not need to write the address.
Dear Mr. President:
I am sophomore from the Department of Law. Im writing the letter in purpose of complaining about the food and service in the canteen or campus.
To be frank， I am rather disappointed at the food quality， price and service in the canteen. First， the dishes are scarcely well cooked and most of them taste the same. Secondly， most of the dishes there are priced so high that some students cannot even afford them. Thirdly， the service in the canteen is far from satisfying and the inside of the canteen always seem untidy.
To solve the problem， I suggest that another canteen be built and a mechanism of competition be introduced between the old and the new. Besides， both the canteens should be subject to the students supervision. Dining is an everyday issue for students. It may affect their academic performance. Therefore， I sincerely hope this letter can draw your attention to the matter and I hope the problems mentioned above be solved as soon as possible.
求学信
Dear Sir or Madam:
I am a Chinese student who wish to study at your prestigious/esteemed university . My plan is to start my course next term ， and I would be grateful if you would be kind enough to provide me with certain essential information.
First， what qualifications do I need to follow a course of study at your university? I alreaday had a bachelors degree from BeiJing University， but I wonder if there are any further academic requirements . Second， how much are the tuition fees? Although I intend to be self supporting. I would be interested to here if there are any scholarships available for international students. Third， what is the situation as regards a commodation?
Dear Customer Service Representative,
I am writing to comp[ain about the bad delivery service of your company.
The IBM Desktop computer we ordered from your store two weeks ago finally arrived yesterday. There were not any signs of damage to the packing case at all, but when we opened it, we found, much to our surprise, that the back cover had been cracked and the screen had been scratched.
In view of this, I have decided to make a formal complaint against your delivery service. I sincerely hope that you will replace this computer as soon as possible. If this is not possible, I will have no alternative but to insist on a full refund.
I would appreciate anything you can do to help us in this matter.
Yours truly,
Dear Sir,You have expressed your frustration andirritation with the city library over the past oneyear.
尊敬的先生，您来信表达了您在过去一年里对市图书馆的.失望和气愤。
There are usually long lines waiting for assistanceand for use of the computer card catalogue.
说等待帮助和使用电子卡片目录总是要排长队。
To avoid crowded conditions, we propose that youuse the library during off-peak hours.
为了避免这种拥挤状况，我们建议您避开图书馆开放的高峰时间。
You should have no trouble getting help and using the card catalogue during the followingperiods: 11:30 am to 2:30 pm; 5:30 pm to 7:30 pm.
在11：30—14:30和17:30-19:30的时段里，您能方便地得到帮助和使用电子卡片目录。
The rest are our busiest times.
而其他时间段就是我们最繁忙的时候了。
We always appreciate hearing your comments on the library.
我们一如既往地愿意听取您对图书馆的意见。
Please let us know how you think this is working out.
请来信告知这条建议是否奏效。
Yours faithfully, Li Ming
您真诚的，李明
Florence Trunkemeyer
College of Business
Ball State University
Muncie, IN 47300
November 15,
General Computer Corporation
Engineering Department
. Box 73219
Fort Worth, TX 76108
With reference to our order No. W 98, the 120 computer sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged.
【范文二】
【范文三】
[Directions]: Suppose that you ordered a refrigerator but later found a worrying problem. Write a letter of complaint to describe the matter and require settlement, Do not sign your own name at the end of your letter, using “Li Ming” instead.
Dear Sir,
I am happy that the refrigerator we ordered last week has arrived on time. But it is a great pity that we find there is something wrong with the refrigeration facilities.
After we used it for several days. we found that food stored in the refrigerating compartment turned bad quickly. When we finally decided to take the temperature in it, we were surprised to find it was around 15℃, far from the standard temperture range from 0℃ to 9℃.
This problem has affected our normal life. Would you please let me know whether or not you can send a repairman as soon as possible? I hope that my problem will get your kind consideration.
Yours faithfully,
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