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To whom it may concern，
I am one of your customers(顾客)。 I ordered(订购)a set of(一套) Bookworm Series on your website two weeks ago， but I didn’t receive them until yesterday。 And much to my disappointment， the books were so poorly packed up that the cover of one book was torn。 To make matters worse， it is not a plete set， as I found one book missing。
I am sorry to have received such poor service， and I believe I have every right to ask you to deal with this problem。 I hope that you either return my money or deliver a new set of books to me。 Besides， I’d like to be informed of the process of your dealing with my plaint。
Looking forward to your reply。
Sincerely，
Wang Ling
Dear ______，
①I am ______(自我介绍)。 ②I feel bad to trouble you but I am afraid that I have to make a plaint about。
③The reason for my dissatisfaction is ______(总体介绍)。 ④In the first place， ______(抱怨的第一个方面)。 ⑤In addition， ______(抱怨的第二个方面)。 ⑥Under these circumstances， I find it ______(感觉)to______(抱怨的方面给你带来的后果)。
⑦I appreciate it very much if you could ______(提出推荐和请求)， preferably ______(进一步的要求)， and I would like to have this matter settled by ______(设定解决事情最终期限)。 ⑧Thank you for your consideration and I will be looking forward to your reply。
Yours sincerely，
Li Ming
yjbys
Female, 22 years old
Education: junior high school, and the following
Expected salary: 3001-5000 yuan
The following working fixed number of year: 1 years
Working area: guangdong province - guangzhou
Working experience:
Job seekers had not fill in working experience.
Education experience:
Job seekers had not complete education experience.
Introduce myself:
Job seekers had not fill in to introduce myself.
Give me a call, please make sure that in the xx nets see, thank you!
女，22岁
学历：初中及以下
期望工资：3001-5000元
工作年限：1年以下
工作区域：广东 - 广州
工作经历：
求职者暂时没有填写工作经历。
教育经历：
求职者暂时没有填写教育经历。
自我介绍：
求职者暂时没有填写自我介绍。
Dear Mr。 Chang:
On September 10， our order for 280 women's cotton sweaters was duly received， but we regret to say that 40 cotton sweaters in white color were seriously soiled。
We had the case investigated immediately， and the result shows the damage was due to improper packing， for which the suppliers are definitely responsible。
Needless to say， we have suffered a great loss from this， as we cannot sell the sweaters in this condition to our customers。 We ask you to conduct investigation at your end and reply to us。
Sincerely yours，
Dear Sir:
With reference to our order No。 W98， the 120 puter sets supplies to the above order were delivered the day before yesterday， but we regret that 20 sets were badly damaged。
The packages containing the puter sets appeared to be in good condition and we accepted and signed for them without question。 We unpacked the puter sets with care and can only assume that damage must be due to careless handling at some stage prior to packing。
We shall be glad if you will replace all 20 sets as soon as possible。 Meanwhile， we have put the damaged puter sets aside in case you need them to support a claim on your suppliers for pensation。
Dear Sir or Madam，
I am writing to expressair regarding acmodation。 I would prefer to move into a single room next semester， as I find the present sharing arrangement inconvenient。
I must explain that the reason for my dissatisfaction is my roommate‘s inconsiderate behavior。 For one thing， his friends are constantly visiting him; for another， he regularly holds noisy parties。
To solve this problemsurmount this difficultyimprove this situationcrack this hard nut， I hope to draw the attention of the authorities concerned。 I am sure you will aGREe that the only solution for me is to move into a room of my own。 Therefore， I would be grateful if you could find a single room for me， preferably not in the same building but as near to the college campus as possible。
翻译：
亲爱的先生或女士，
我写信是为了表达对住宿的不满失望担忧。下个学期我宁愿搬进一间单人房，因为我觉得此刻的分享安排不方便。
我必须说明，我不满的原因是我的室友不顾他人的行为。一方面，他的朋友们不断地拜访他;另一方面，他经常举办喧闹的聚会。
为了解决这个问题克服这个困难改善这种情景破解这个难题，我期望引起有关当局的注意。我相信你会同意，我唯一的解决办法是搬到一个我自我的房间里。所以，我将不胜感激，如果你能为我找到一个单一的房间，最好不要在同一栋建筑，但尽可能靠近大学学校。
谨上，
高三英语作文带翻译：投诉信
Dear Sales Manager,
亲爱的销售经理，
This letter is a complaint concerning the actions of one of your salespersons. On Tuesday, May 5, , around 2 .., I went to your store to look for a T-shirt. When I asked a salesperson, Ms. Wang for help in finding my size, she informed me that she was busy and I would have to find one myself. I explained that the reason why I came to her was that I couldn’t find one. She then said in a rude tone that if I couldn’t find one, it meant that the store didn’t have it, and that I needed to look somewhere else.
这封信是关于你的一个销售人员的起诉。上星期二，5月5日，下午2点左右。，我去你店里找一件T恤。当我问一个业务员，王女士在找我的尺寸的帮助，她告诉我，她很忙，我会找到一个自己。我解释了我为什么来到她的'理由是我找不到。然后她说粗鲁的声音，如果我找不到人，这意味着商店没有它，和我需要到别处看看。
I felt that Ms Wang was rude. I hope that you will look into the matter: I shop frequently at your store and I look forward to a more pleasurable shopping experience next time.
我觉得，王女士很粗鲁。我希望你会调查此事：我经常在你的店店我期待一个更愉快的购物经验，下一次。
Dear Sales Manager，
This letter is a plaint concerning the actions of one of your salespersons。 On Tuesday， May 5， ， around 2 P。m。。， I went to your store to look for a T-shirt。 When I asked a salesperson， Ms。 Wang for help in finding my size， she informed me that she was busy and I would have to find one myself。 I explained that the reason why I came to her was that I couldn’t find one。 She then said in a rude tone that if I couldn’t find one， it meant that the store didn’t have it， and that I needed to look somewhere else。
I felt that Ms Wang was rude。 I hope that you will look into the matter: I shop frequently at your store and I look forward to a more pleasurable shopping experience next time。
这封信是关于你的一个销售人员的起诉。上星期二，5月5日，午时2点左右。，我去你店里找一件T恤。当我问一个业务员，王女士在找我的尺寸的帮忙，她告诉我，她很忙，我会找到一个自我。我解释了我为什么来到她的理由是我找不到。然后她说粗鲁的声音，如果我找不到人，这意味着商店没有它，和我需要到别处看看。
我觉得，王女士很粗鲁。我期望你会调查此事：我经常在你的店店我期待一个更愉快的购物经验，下一次。
客户关系顾问/客户关系专员
详细记录客户投诉并协助处理
客户关系经理
判定投诉性质和类别及受理责任人
协助受理责任人**原因和处理投诉
跟进投诉处理的进程
配合业务部门制定预防纠正措施
**预防纠正措施的落实
销售经理/服务经理
本部门的主要投诉受理人
**原因和直接责任者
提出具体解决办法
预防纠正措施的制定和落实
总经理
投诉解决方案的批准
批准预防纠正措施并指派人员进行**
检查预防纠正措施的落实
［Directions］: Suppose that you ordered a refrigerator but later found a worrying problem。 Write a letter of plaint to describe the matter and require settlement， Do not sign your own name at the end of your letter， using “Li Ming” instead。
Dear Sir，
I am happy that the refrigerator we ordered last week has arrived on time。 But it is a great pity that we find there is something wrong with the refrigeration facilities。
After we used it for several days。 we found that food stored in the refrigerating partment turned bad quickly。 When we finally decided to take the temperature in it， we were surprised to find it was around 15℃， far from the standard temperture range from 0℃ to 9℃。
This problem has affected our normal life。 Would you please let me know whether or not you can send a repairman as soon as possible? I hope that my problem will get your kind consideration。
Yours faithfully，
Florence Trunkemeyer
College of Business
Ball State University
Muncie， IN 47300
November 15，
General Computer Corporation
Engineering Department
P。O。 Box 73219
Fort Worth， TX 76108
With reference to our order No。 W 98， the 120 puter sets supplies to the above order were delivered the day before yesterday， but we regret that 20 sets were badly damaged。
(Signature)
对一般意义的客户投诉，本**规定投诉处理的主要步骤如下：
1、客户关系顾问或客户关系经理详细记录客户投诉内容，包括投诉时间、投诉内容、投诉人、投诉人车牌号等信息，认真倾听，保持冷静；同情理解并安慰客户。
2、客户关系经理**原因后判定投诉性质。首先确定客户投诉的类别；判定客户投诉理由是否充分，投诉要求是否合理，然后填写客户投诉处理表确定投诉处理责任。按照客户投诉内容分类，确定具体的受理部门。
3、投诉受理责任人**原因。查明出现客户投诉的具体原因和具体责任者，在一个工作日内提出解决办法。
4、投诉解决办法经总经理同意后，客户关系专员或客户关系经理迅速通知客户，并尽快反馈客户反应。
5、关心询问客户对处理结果的满意程度
7、对投诉处理过程进行总结与综合评价，提出改善对策并落实。
对重大客户投诉， 本**规定投诉处理的主要步骤如下：
1、客户关系顾问或客户关系经理详细记录客户投诉内容。
2、客户关系经理将投诉内容迅速传递给责任部门经理、总经理，并立即召紧急会议，商磋解决办法。
3、拟订解决办法后由业务部门经理和客户关系经理出面与客户协商解决。
4、关心询问客户对处理结果的满意程度。
5、对投诉处理过程进行总结与综合评价，提出改善对策并落实。
name: xxx sex: female
ethnic: chinese political features: members
academic qualifications (degree): undergraduate: english
contact tel: mobile:
contact address: xx street, dongcheng district, beijing on the 10th zip: 100007
email address: pager :
educational background
graduate institutions: hunan university .9 - .7 technology trade undergraduate english majors
other: other training
minor in japanese and guides
certified public accountant examination is being
work experience
* sino-us joint venture has .4 ---狄姆armstrong technology co., ltd.
translation / general manager of the secretary of
to deal with all day-to-day affairs, general manager / executive director of the united states at the scene of translation of the technical training and business development / technical support to the united states, accompanied by work-site guidance / management arrangements for the meeting and the organization for translation business
* --- beijing sino-swiss joint venture zhong'an fire electronics co., ltd.
assistant manager of foreign production
responsible for switzerland, germany and hong kong's international sourcing operations / translation of various production techniques, business contract documents / assist in the implementation of the work of home-made electronic components / to organize and coordinate the production of the departmental meetings, and undertake translation work
profile
i am adaptable, responsible and diligent work, and has a good team spirit. engaged in translation and negotiations over the years, assistant work, accumulated a wealth of foreign trade negotiations and international trade experience and excellent english oral, written expression. able to skillfully operate a variety of office software and equipment to do the needs of modern office.
please give me a chance, i will also you to eye-catching glory.
i character
cheerful, modest, self-discipline, self-confidence (based on the person's circumstances).
another: the most important thing is the ability, i believe that your company will feel that i am a suitable candidate for this position!
look forward to working with your interviews!
姓名：XXX性别：女
中华民族政治的特点：成员：
学术(学位)学历：本科：英语
Dear Manager，
Now I am writing to tell you that I bought a TV set from your shop several days ago。 But when I brought it home and turned it on， I found it didn’t work properly。 So I took it back to the shop and told the assistant what had happened。 To my surprise， your assistant didn’t help me to solve the problem。 On the contrary， he shouted at me rudely and refused to examine it。
I know that your shop enjoys a high reputation of good service， so I bought the TV set in your shop。 But today， I am sorry to find that such service should have happened in your shop and your assistant didn’t seriously think of the interests of customers。
I hope you will look into the matter and give me a reasonable explanation。 I am waiting to know how you will deal with it。 Thank you for your consideration and I am expecting an early reply。
Tom
Sunny Company
34 Zhongcheng Road
Jinlian Building
Shanghai
September 12， 2001
Sales manager
Elegance Clothing Company
45 West Street， Nanjing
Jiangsu Province
On September 10， our order for 280 womens cotton sweaters was duly received， but we regret to say that 40 cotton sweaters in white color were seriously soiled。
Sunny Lee
Manager
1、依照投诉所造成的损失大小对具体责任者和部门主管进行责任处罚。
2、对不及时处理投诉造成延误的投诉受理人进行责任处罚。
各位**;各位同事：
20xx年某月的一中午，12点正，这个时间是我们门前柜员交班的时间，在这个时间，为了交班的顺利，钱款清楚。所以，交班时是不对外收付款业务的。
当我正在紧张有序的清点库存时，忽见一女子正走入大门，准备走向窗口时，为了不影响清库存，为了不影响顾客等待时间，我主动对她说：_要干什么，交班，等一下再来：_，由于交班时间紧，钱款较琐碎，所以态度不够柔和，语气有点生硬。由于客户不理解交班的规定，又认为顾客就是银行的****，硬要存，这时，我放下手头的工作，耐心，礼貌的解释，但这位女子无法接受，在柜台外生气兼夹粗话，最后愤然投诉。
以上事件之所以发生，我认为要吸取以上教训。
一：不论业务多么的繁忙，不论手头的工作多么的重要，都要坚持微笑服务。
二：客户是多种多样的，素质有高低。所以，我们在对话时要婉转，要讲究技巧。
三：要坚定不移的正确理解坚持_顾客永远是对的_要记住，顾客的不理解就是我们工作的不细致，客户的不满意就是我们工作的不积极。
一叶可知秋，一事可成镜。
我将以此事作为一面明镜，以明镜为鉴，时时自照，日日面对，在以后的工作中，露出一次次灿烂的微笑，做到一丝丝耐心的解释。最终达到服务无止境，更上一层天。
签名：xxx
时间：20xx年xx月xx日
Muncie，IN 47300
November 15，1998
General Com*r Corporation
. Box 73219
Fort Worth，TX 76108
With reference to our order No。 W 98，the 120 *r sets supplies to the above order were delivered the day before yesterday，but we regret that 20 sets were badly damaged。
The packages containing the *r sets appeared to be in good condition and we accepted and signed for them without question。 We unpacked the *r sets with care and can only assume that damage must be due to careless handling at some stage prior to packing。
We shall be glad if you will replace all 20 sets as soon as possible。 Meanwhile，we have put the damaged *r sets aside in case you need them to support a claim on your suppliers for pensation。
本人因*时工作踏实认真，在岗时间长积累了一定的工作经验，所以近3个月来部门**让我**着领班的工作。但在这期间我觉得自己的工作表现和成绩不尽人意，特别是期间产生的一些基本的关于卫生质量的投诉及其它低级失误造成的错误，令我不能不做一次深刻的思考和思想上的检讨。
x月xx日，HSKP收到一封12房间的客人的宾客意见书，***这样几句话：窗台有厚的积灰，用纸巾一擦黑黑的，希望将此处清理干净，以方便客人欣赏滨河大道的美景。看客人是颇负闲情逸致的几句话，却是将我们卫生死角存在的问题展现出来了，也将我在基层督导工作中的失职体现出来了。虽然说十楼是属于资深服务员自查自放房，我抽查。但也说明我没有掌握员工的心理动态，*时没有提高他们的自觉性。我没有理解透自身的工作性质，没掌握方法，不是查房而查房，检查卫生不是唯一的事情。
在思想上，曾经总是站在服务员的立场上考虑问题，觉得他们，每日很辛苦而放低了自己的验收标准，以致该做的卫生没做彻底，有的甚至没做。起初也碍于情面，不好意思去指出员工工作问题，对于员工工作中出现的问题，没有让他们自己来及时地跟进和改正，而是一手包揽，善后了。其实这种工作方式既害了自己也害了员工。害自己：没有更多的时间来做好自己的本职督导工作，害员工：因为他们不知自己哪里做得不足而得不到改进。在这一点我要学会放手，对自己放手也是对员工放手，我放手做好自己的督导工作，让员工放手去改进自己的错误。
营业服务部客户服务中心接到用户投诉，每项投诉要以书面形式详细记录，立即填制《顾客投诉记录卡》，内容应包括投诉人、投诉地址、投诉时间、投诉对象、投诉内容及投诉要求等，并统一编号。
营业服务部客户服务中心了解客户投诉的内容后，首先要判定客户投诉的理由是否充分，投诉要求是否合理，必要时呈报营业服务部部长裁定是否受理。如果投诉不能成立，即可以婉转的方式答复客户，取得客户的谅解，消除误会。如果投诉成立,安抚客户，承诺投诉答复时间。
按照客户投诉内容分类，确定客户投诉的类别；
确定具体的受理部门和受理负责人,下达《三来处理反馈单》，责成有关部门具体办理解决。
提出解决办法。有关部门接到《三来处理反馈单》，针对客户投诉内容，参照顾客投诉要求详细调查情况，并拟定处理对策，提出解决投诉的具体方案，提交主管负责人批示。对于客户投诉问题，主管负责人应予以高度重视，应对投诉处理方案一一过目，及时做出批示，根据实际情况，采取一切可能的措施，挽回已经出现的损失。
投诉解决办法经主管负责人同意后，迅速地通知客户。
有关部门实施处理方案完毕，经投诉人在《三来处理反馈单》上签字确认后，将《三来处理反馈单》填写完处理结果后返回客户服务中心。
客户服务中心再次电话回访投诉人。并尽快地收集客户的反馈意见。
调查原因。查明出现客户投诉的具体原因和具体责任者。
客户投诉责任人员处分及处罚。依照投诉所造成的损失大小，对造成顾客投诉的直接责任者和部门部长和对造成顾客投诉得不到顺利圆满解决的直接责任者和部门主管按有关规定进行绩效奖金罚扣。
行政罚扣折算：
警告一次，罚扣400元以上。小过一次，以每基数罚扣800元以上。大过以上者，当月效益奖金全额罚扣。
总结评价。对投诉处理过程进行总结与综合评价，吸取经验教训，提出改进对策，不断完善企业的经营管理和业务运作，杜绝类似事件再次发生。以提高客户服务质量和服务水*，降低投诉率。
客户服务中心对所有投诉记录按对公司投诉、对部门投诉、对业务代表投诉进行统计、分类管理。
客户服务中心每月进行一次投诉汇总、分析，每季度上报一次投诉统计报告。经理每季度初审查上季度结案的客户投诉案件，经整理后送营业服务部备案。
其它收到投诉的部门应按流程将投诉归口到客户服务中心，在客户服务中心备案。如遇紧急情况，可先行处理，再补办记录。
Dear Customer Service Representative,
I am writing to comp[ain about the bad delivery service of your company.
The IBM Desktop com*r we ordered from your store two weeks ago finally arrived were not any signs of damage to the packing case at all,but when we opened it,we found,much to our surprise,that the back cover had been cracked and the screen had been scratched.
In view of this,I have decided to make a formal complaint against your delivery sincerely hope that you will replace this com*r as soon as this is not possible,I will have no alternative but to insist on a full refund.
I would appreciate anything you can do to help us in this matter.
Yours truly,
英语作文酒店投诉（扩展4）
——公司投诉管理制度5篇
Female, 28,
Education: technical secondary school/technical school
Working years: 1-3 years
Working area: guangdong - guangzhou - panyu
女，28岁
学历：中专/技校
工作年限：1-3年
工作区域：广东 - 广州 - 番禺
1、预防原则。为防患于未然，本**要求如下：
（1）提高全体员工的素质和业务能力。
（2）加强企业内外部的信息交流。
（3）保持全心全意为公司和客户着想的工作态度。
2、及时原则。各部门通力合作，迅速做出反应，力争在最短的时间内全面解决问题，给投诉者一个及时的圆满答复。
3、责任原则。本**规定责任原则含义如下：
（1）确定投诉处理责任。
（2）确定造成客户投诉的责任部门和责任人。
（3）确定客户投诉得不到及时圆满解决的责任。
4、记录原则
对每一起客户投诉做详细记录，为企业吸取教训，总结投诉处理经验，加强投诉管理提供宝贵的原始资料。
（一）认真、耐心、诚恳地受理客户投诉，在全面了解事实的基础上，及时妥善处理，尽量让客户满意。禁止推诿或采取粗暴的态度。
（二）坚持以客户为中心，认真分析造成投诉的原因，不回避矛盾，能立即答复的要当场予以答复；对当场不能答复的，应在三日内回复客户。
确保及时回复客户。
（四）处理客户投诉时，要对客户投诉的问题进行核实，开展详尽的**。
（五）对**证实我行应负责任的投诉，责任人或责任部门要向客户道歉，及时纠正错误，同时要采取相应措施，认真整改，防止类似情况再次发生。对经查证我行无责任的投诉，要耐心向客户做好解释工作。
第八条 现场口头投诉处理
（一）首位受理客户投诉的员工要认真倾听、记录客户的投诉内容，并向客户复述主要问题，避免出现理解歧义。对能给予答复的问题，应立即向客户解释说明。无法答复的，应立即转交投诉管理人。
November 15， 1998
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